March 16, 2022 ATS Services
2 months ago
Faridabad
Full Time

Role: Team Lead
Salary: Best as per the Industry Standards
Qualification: Graduate / Post Graduate in any stream
Location: Faridabad

Job Description:

  • Handing Insurance Retention or Collections & Recovery Portfolio earlier
  • Delivery of team, service level components, quality and productivity targets & indicators
  • People Management, as well as staff development
  • Operational Management: Managing the floor, adherence to schedule, Problem resolution
  • Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
  • Training and development of staff
  • Motivation, leadership for a team and developing future leaders
  • Recommendations for product and process development

Desired:

  • Good communication skills
  • Good understanding of targets, KPIs etc.
  • Team Handling experience
  • Amicable and a team player
  • Strong Analytical skills
  • Should be well versed in excel and other MIS tools.
  • Work Experience in Insurance Retention / Collections & Recovery domain will be preferable.

Application Form

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