Role: Team Lead
Salary: Best as per the Industry Standards
Qualification: Graduate / Post Graduate in any stream
- Handing Insurance Retention or Collections & Recovery Portfolio earlier
- Delivery of team, service level components, quality and productivity targets & indicators
- People Management, as well as staff development
- Operational Management: Managing the floor, adherence to schedule, Problem resolution
- Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
- Training and development of staff
- Motivation, leadership for a team and developing future leaders
- Recommendations for product and process development
- Good communication skills
- Good understanding of targets, KPIs etc.
- Team Handling experience
- Amicable and a team player
- Strong Analytical skills
- Should be well versed in excel and other MIS tools.
- Work Experience in Insurance Retention / Collections & Recovery domain will be preferable.