Strategic
cost management solution
A
medical transcription and medical software development
company in the US with offshore presence in India
wanted to reduce its operational costs.
ATS Services conducted a three weeks study and reduced
costs by 20% through a series of cost cutting measures.
Key initiatives among them were:
|
Eliminated
wastage by renegotiating existing vendor contracts
to reflect competitive pricing |
|
Reduced
HR costs by providing outsourcing services |
|
Telecom
network was redesigned to optimize costs |
|
Revamped
staffing by undertaking a salary benchmark and
hired a new CEO to provide leadership and
vision
|
Credit Card Solution
A global credit cards issuer wanted a paradigm shift
in its acquisition strategy and wanted to focus
its acquisition resources on profitable, premium
card members.
Recognizing the client needs, ATS developed a comprehensive
end-to end solution built around the following concepts:
Database mining to reach the targeted customer
Human Resource processes to identify and train operators
to identify these customers.
Customizing the ATS CRM backbone to enable, monitor
and control the process
Quality control to assure consistency.
Today this is the most consistent and effective
acquisition driver for the client.
Revenue Enhancement solution
A large multinational player in the domestic banking
industry wanted to drive additional revenue from
their existing credit card holders’ base using
Cross-Sell.
ATS
provided a unique solution by:
Building a high-quality, Multi-skilled team that
aggressively called clients to cross-sell
multiple products.
Focusing on usage-driven activities through balance
transfer and conversion of transactions
into installment payment
schemes.
Success transfer of best practices through deployment
of a transition team with experience
in providing similar solutions
The client has significantly enhanced its card usage
and profitability via the ATS program.
Critical HR Solution
The largest private Life Insurance player in India
wanted ATS Services to help it source high-quality
Life Insurance Advisors. This was a critical component
for its growth.
ATS designed a complete solution for the client.
Using its extensive database management and mining
skills it developed detailed advisor profiles and
established a contact program. Through contact program,
ATS obtained detailed information and developed
a scoring model to evaluate the ability and skills
of the individual.
Currently, ATS is sourcing a significant number
of advisors for the client. The positive result
of this, stable high-quality program has resulted
in it becoming an
integral part of the client’s
strategy.
